MBM Transportation: NEMT FAQs for Michigan Medical Appointments
Frequently Asked Questions
We understand that arranging medical transportation can come with questions. Below are answers to the most common inquiries about our services.
Non-Emergency Medical Transportation (NEMT) is transportation for individuals who need assistance getting to medical appointments but do not require emergency care. This includes trips to doctor visits, dialysis treatments, therapy sessions, hospital discharges, and more.
You can schedule a ride by calling our dispatch team directly or by submitting a request through our website. Our reservations team is available 24/7 to assist you.
Yes. Our fleet includes wheelchair-accessible vehicles equipped with secure tie-down systems and safety features to ensure a smooth and comfortable ride.
In many cases, a family member or caregiver may accompany the passenger during transportation. Please let us know when scheduling your ride so we can make the appropriate arrangements.
We recommend scheduling your transportation at least 24–48 hours in advance whenever possible. This allows our dispatch team to ensure the best pickup time and availability for your appointment.
However, we may also be able to accommodate short-notice requests depending on availability.
Our team understands that medical appointments may sometimes take longer than expected. If your appointment is delayed, please notify our dispatch team as soon as possible so we can coordinate your return transportation.
We proudly serve multiple counties across Michigan, including Wayne, Oakland, Macomb, Washtenaw, and Monroe County.
Absolutely. Our drivers are trained, certified, and experienced in assisting passengers with mobility challenges and special medical needs. Safety and professionalism are our top priorities.
Our operations and reservations are available 24/7 to accommodate your scheduling needs. Office hours may vary, but rides can be scheduled at any time.
We provide transportation to hospitals, clinics, dialysis centers, nursing homes, rehabilitation centers, adult day care facilities, and other healthcare providers.
If you have additional questions about our services, our team is happy to help.
📞 Call us today: (866) 453-9888
🚐 Request a ride online to schedule your transportation.
MBM Transportation is proud to provide safe, reliable, and compassionate non-emergency medical transportation across Michigan.